by Nicole Donnelly | Sep 27, 2018 | Business, Customer Service, Entrepreneurs, Marketing, Tools
Welcome back to Salty Social Media Vocabulary. Today we’re chatting all things collaborative and crowd-sourced. Many brands—especially smaller startups—have moved away from traditional focus-group style testing, and instead try different means through which to...
by Nicole Donnelly | Sep 13, 2018 | Customer Service, Marketing, Social Media, Tools
Welcome to another edition of Salty’s Social Media Vocabulary. Over the past two weeks we talked about customer journey maps and how they can help grow your business and improve your customer’s experience. In the example map, many customer points of contact happen by...
by Nicole Donnelly | Sep 6, 2018 | Customer Service, CX, Marketing, Social Media
Last week we talked about building customer journey maps, and how they can help you understand your business and improve the customer experience. This week we’re covering a few related topics that we use at Salty Waffle to help our clients improve their customer...
