by Nicole Donnelly | Sep 27, 2018 | Business, Customer Service, Entrepreneurs, Marketing, Tools
Welcome back to Salty Social Media Vocabulary. Today we’re chatting all things collaborative and crowd-sourced. Many brands—especially smaller startups—have moved away from traditional focus-group style testing, and instead try different means through which to...
by Nicole Donnelly | Aug 30, 2018 | Analytics, Business, Customer Service, CX, Facebook, LinkedIn, Marketing, Social Media, Social Media Education, Twitter
Welcome back to another edition of Salty Social Media Vocabulary. After a couple of weeks of Instagram hashtags, we’ve decided to bring it back to customer experience. One of our favorite tools we use with clients is a customer journey map. A customer journey map is a...
by Nicole Donnelly | Jul 26, 2018 | Automation, Business, Customer Service, Facebook, Marketing, New Communication, Social Media, Social Media Vocabulary, Social Networking, Twitter
With the increasing number of Americans who get their news online and on social media, we thought it might be a good time to touch on news and how it relates to social media. Because the exchange of information in itself is not a simple topic, we’ll also be covering...
by Nicole Donnelly | Jun 19, 2018 | Business, Facebook, LinkedIn, Marketing, Social Media, Social Media Vocabulary, Twitter, Uncategorized
Every Tuesday we share a few social media vocabulary words from the social media and digital marketing world. This week we’ve decided to switch things up a bit and specifically share a few phrases and ideas that brands should not use. Of course employing any of the...
by Nicole Donnelly | May 16, 2018 | Business, Entrepreneurs, Facebook, Social Media, Social Relationship Management, Twitter
As social media continues to evolve, so does the definition. The phrase “social media” historically has referred to internet software platforms that were built on one premise: digital interaction with other people. But with the advent of the blogosphere, instant...
by NicoleDonnelly | Apr 23, 2018 | Automation, Business, Entrepreneurs, Facebook, LinkedIn, Marketing, SEO, Social Media, Social Media Automation
Team Founders Live 40m ago Hello! We’re getting started here… How are we doing today? Nick Hughes 40m ago Hi from sunny Seattle (finally) It’s sunny in the PNW so it’s a fantastic day haha Nick Hughes 39m ago Hi Nicole. Great video. Quick and...
