by Nicole Donnelly | Jan 29, 2019 | CX, Social Media, Social Media Vocabulary
Hey yo, and welcome back to Salty Social Media Vocabulary, where we cover all things social media strategy, customer experience design, and everything around and in-between. Today we’re discussing why generated content is both an essential part of a sound social media...
by Nicole Donnelly | Jan 24, 2019 | CX, Facebook, Marketing, Social Media, Social Media Vocabulary, social media vocabulary, Tools
Welcome back to another edition of Salty Social Media Vocabulary, where we cover all things social media, CX, and everything around and in between. Because we’ve recently covered social media strategies, including proactive and listening strategies, we thought it...
by Nicole Donnelly | Jan 17, 2019 | Customer Service, CX, Entrepreneurs
Hello, and welcome back to Salty Waffle Social Media Vocabulary, where we cover all things social media, CX, and everything in between. Today we’re going to discuss why top-notch CX should include customer-centric goods and services offering. Generally it’s assumed...
by Nicole Donnelly | Jan 8, 2019 | CX
Hello and welcome back to another edition of Salty Social Media Vocabulary, where we discuss all things related to social media and CX. We’ve been covering a lot of CX lately, and today we’re going to discuss how employee care is an extension of CX. Happier employees...
by Nicole Donnelly | Jan 3, 2019 | CX, Marketing, Social Media, Tools
Happy new year! Today begins with a “T,” which means it’s time for another edition of Salty’s Social Media Vocabulary. We’re sure you’ve already done much of your 2019 business planning by now, but in case you’re putting on the final touches, we’ve come up with a...
by Nicole Donnelly | Dec 27, 2018 | Customer Service, CX, Facebook, Marketing, Social Media, Social Media Education
Welcome back to Salty Social Media Vocabulary, where we explore all things social media and CX. Today we’re covering the question: what is a social media listening strategy and why is it important? Not every brand has the resources (or needs) to conduct...
