by Nicole Donnelly | Nov 6, 2018 | CX, Facebook, Social Media, Social Media Automation, Social Relationship Management, Twitter
It’s the most wonderful tiiiiime of the year! 🎶 Or the most stressful, busy, and cold, depending on how you feel about the holidays. Regardless of your level of humbuggery, social is alive with #holiday-related hashtags, and accordingly we’re providing this succinct...
by Nicole Donnelly | Jul 10, 2018 | Customer Service, CX, Marketing, Social Media, Social Relationship Management
Happy Tuesday! We’re happy to have you back for Salty’s weekly Social Media Vocabulary. As you may (or may not?) know, Salty Waffle specializes in helping improve our client’s customer service—amongst other things. Accordingly, today’s theme will be customer service...
by Nicole Donnelly | Jun 28, 2018 | Marketing, Social Media, Social Relationship Management
In the past decade, customer experience has seen revolutionary shifts thanks to advances in technology. Brands are learning to utilize analytics to have a better customer experience and increase the value they provide. Below are four CX trends that will propel brands...
by Nicole Donnelly | May 16, 2018 | Business, Entrepreneurs, Facebook, Social Media, Social Relationship Management, Twitter
As social media continues to evolve, so does the definition. The phrase “social media” historically has referred to internet software platforms that were built on one premise: digital interaction with other people. But with the advent of the blogosphere, instant...
by NicoleDonnelly | Dec 23, 2013 | Business, Marketing, Mobile, New Communication, Social Media, Social Media Education, Social Media For Better Health, Social Media For Faith Organizations, Social Media For Music, Social Media For Photography, Social Media For Retail, Social Networking, Social Relationship Management, Tools
Instagram allows you to connect with your GenY customers like no other platform. Check out this awesome article on Social Media Today and Slide Share, The Ultimate Guide To Instagram Marketing from Ross Simmonds.
by NicoleDonnelly | Dec 16, 2013 | Business, Entrepreneurs, infographics, Marketing, New Communication, Social Media, Social Media Education, Social Media For Better Health, Social Media For Faith Organizations, Social Media For Music, Social Media For Photography, Social Media For Retail, Social Networking, Social Relationship Management, Tools, Twitter, Virtual Street Team
Here is a great social media checklist: Courtesy of: The Whole Brain Group
