by Nicole Donnelly | Jan 3, 2019 | CX, Marketing, Social Media, Tools
Happy new year! Today begins with a “T,” which means it’s time for another edition of Salty’s Social Media Vocabulary. We’re sure you’ve already done much of your 2019 business planning by now, but in case you’re putting on the final touches, we’ve come up with a...
by Nicole Donnelly | Jun 28, 2018 | Marketing, Social Media, Social Relationship Management
In the past decade, customer experience has seen revolutionary shifts thanks to advances in technology. Brands are learning to utilize analytics to have a better customer experience and increase the value they provide. Below are four CX trends that will propel brands...
