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New Year New You: Customer Experience Design for 2019

New Year New You: Customer Experience Design for 2019

by Nicole Donnelly | Jan 3, 2019 | CX, Marketing, Social Media, Tools

Happy new year! Today begins with a “T,” which means it’s time for another edition of Salty’s Social Media Vocabulary. We’re sure you’ve already done much of your 2019 business planning by now, but in case you’re putting on the final touches, we’ve come up with a...
CM Your Way to Better CX: Community Management Best Practices

CM Your Way to Better CX: Community Management Best Practices

by Nicole Donnelly | Dec 6, 2018 | Customer Service, CX, Marketing, Social Media, Social Media Vocabulary, Twitter

Welcome back to Salty Social Media Vocabulary, where we chat all things social media, CX best practices, and more. Perhaps you’re new to community management. Other than the guidelines set by your brand voice, there are no real hard or fast rules—in fact your CX...

Recent Posts

  • User Generated Content: Your Next CX Strategy
  • Salty Social Media Vocabulary: New Vocab for 2019
  • Limit(ed) Options: CX and the Problem of Choice
  • Universal Care: Employee Care is Customer Care
  • New Year New You: Customer Experience Design for 2019
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