by Nicole Donnelly | Nov 22, 2018 | Customer Service, CX, Marketing, Social Media
Welcome back to another edition of Salty Waffle Social Media Vocabulary, where we cover everything from hashtags to brand strategies and how they relate to CX. As previously discussed, CX is now an integral part of branding. Accordingly it should top your list when...
by Nicole Donnelly | Aug 30, 2018 | Analytics, Business, Customer Service, CX, Facebook, LinkedIn, Marketing, Social Media, Social Media Education, Twitter
Welcome back to another edition of Salty Social Media Vocabulary. After a couple of weeks of Instagram hashtags, we’ve decided to bring it back to customer experience. One of our favorite tools we use with clients is a customer journey map. A customer journey map is a...
