by Nicole Donnelly | Jul 12, 2018 | Apps, Automation, CX, Social Media, Tools
As a modern agency, our team is largely distributed. For some that may sound like a communication nightmare, but we are able to run a tight ship with the help of a few tools. Here’s a list of a few of the tools we use everyday: Salty Waffle Social Automation Tool...
by Nicole Donnelly | Jul 5, 2018 | Customer Service, CX
When shopping with Amazon, is your experience positive? You see their ads and place your orders, they send helpful messages and let you leave feedback about your purchase. This is all part of the customer experience. McKinsey Research indicates that 70% of buying is...
