by Nicole Donnelly | Dec 27, 2018 | Customer Service, CX, Facebook, Marketing, Social Media, Social Media Education
Welcome back to Salty Social Media Vocabulary, where we explore all things social media and CX. Today we’re covering the question: what is a social media listening strategy and why is it important? Not every brand has the resources (or needs) to conduct...
by Nicole Donnelly | Jul 10, 2018 | Customer Service, CX, Marketing, Social Media, Social Relationship Management
Happy Tuesday! We’re happy to have you back for Salty’s weekly Social Media Vocabulary. As you may (or may not?) know, Salty Waffle specializes in helping improve our client’s customer service—amongst other things. Accordingly, today’s theme will be customer service...
