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Limit(ed) Options: CX and the Problem of Choice

Limit(ed) Options: CX and the Problem of Choice

by Nicole Donnelly | Jan 17, 2019 | Customer Service, CX, Entrepreneurs

Hello, and welcome back to Salty Waffle Social Media Vocabulary, where we cover all things social media, CX, and everything in between. Today we’re going to discuss why top-notch CX should include customer-centric goods and services offering. Generally it’s assumed...
Social Media Vocabulary: Sound Strategies for Listening to Customers

Social Media Vocabulary: Sound Strategies for Listening to Customers

by Nicole Donnelly | Dec 27, 2018 | Customer Service, CX, Facebook, Marketing, Social Media, Social Media Education

Welcome back to Salty Social Media Vocabulary, where we explore all things social media and CX. Today we’re covering the question: what is a social media listening strategy and why is it important? Not every brand has the resources (or needs) to conduct...
Building Blocks: a Foundation for Exceptional CX

Building Blocks: a Foundation for Exceptional CX

by Nicole Donnelly | Dec 20, 2018 | CX, Facebook, LinkedIn, Marketing, Social Media, Social Media Education, Tools

Fundamentally good CX can simply be defined as adequately understanding how your customers interact with your brand, thereby anticipating your customers needs. Companies like Amazon and Apple think of CX as the frontier of branding. CX can be complicated as it is both...

Recent Posts

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  • Salty Social Media Vocabulary: New Vocab for 2019
  • Limit(ed) Options: CX and the Problem of Choice
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