by Nicole Donnelly | Jan 17, 2019 | Customer Service, CX, Entrepreneurs
Hello, and welcome back to Salty Waffle Social Media Vocabulary, where we cover all things social media, CX, and everything in between. Today we’re going to discuss why top-notch CX should include customer-centric goods and services offering. Generally it’s assumed...
by Nicole Donnelly | Dec 27, 2018 | Customer Service, CX, Facebook, Marketing, Social Media, Social Media Education
Welcome back to Salty Social Media Vocabulary, where we explore all things social media and CX. Today we’re covering the question: what is a social media listening strategy and why is it important? Not every brand has the resources (or needs) to conduct...
by Nicole Donnelly | Dec 20, 2018 | CX, Facebook, LinkedIn, Marketing, Social Media, Social Media Education, Tools
Fundamentally good CX can simply be defined as adequately understanding how your customers interact with your brand, thereby anticipating your customers needs. Companies like Amazon and Apple think of CX as the frontier of branding. CX can be complicated as it is both...
