by Nicole Donnelly | Jan 29, 2019 | CX, Social Media, Social Media Vocabulary
Hey yo, and welcome back to Salty Social Media Vocabulary, where we cover all things social media strategy, customer experience design, and everything around and in-between. Today we’re discussing why generated content is both an essential part of a sound social media...
by Nicole Donnelly | Sep 27, 2018 | Business, Customer Service, Entrepreneurs, Marketing, Tools
Welcome back to Salty Social Media Vocabulary. Today we’re chatting all things collaborative and crowd-sourced. Many brands—especially smaller startups—have moved away from traditional focus-group style testing, and instead try different means through which to...
